The “Human Factor” is the single greatest variable in your BCP program. You can have plans, strategies, multiple contingencies but it still comes down to people and their inner workings. People have their biases and beliefs There is a level of narcissism and a need for control. Also, there is a fear of failing in front of their peers or a fear of reprisal.
These various kinds of stress can have an impact on decision-making. The belief that they must solve all issues without collaboration can lead to unfavorable results. Knowing the personalities of the team and how they work together can greatly improve the quality of your BCP program. Training is key here.
A grouping of the various factors each person on a crisis management team brings with them that you must deal with include:
- Decision Making Styles
- Conflict Styles
- Family History
I believe that key crisis management team members should be selected based on ability to execute and not just because they are senior leaders in a particular role. Look out for leaders taking over and not collaborating. Infighting, inability to make decisions, and other similar traits are also not desirable. Some people thrive on pressure while others don’t. People’s view of the leader can have a positive or negative impact. Mix up the teams, change the leaders, require primaries work with alternates, use team building exercises, etc. to build a cohesive, well-oiled team that can stand strong in the heat of a crisis.
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