Developing the Departmental Plan

All plans should be written in the same way you would explain it to someone standing in front of you. You should always start with an overview and the basic necessities and then get into details. Often times, you will want to include pictures, drawings, and maps in the plan as well as include references to the names of the service companies that have support contracts for equipment. The following list are the necessities for the departmental plan:

  1. Immediate Actions
    1. Who to call right away
    2. Appendices: specific threats
      1. Loss of electricity
      2. Loss of telephone
      3.  Loss of heating, air conditioning, humidity control
      4. Severe weather and low employee attendance (perhaps due to blizzard/flood; how can you maintain minimal production?)
  2. Detailed Containment Actions
    1. What to do to reduce further damage
    2. First things the recovery team does once onsite
  3. Recovery Actions
    1. Basic actions
    2. Critical functions
    3. Restoration priorities
  4. Foundation Documents
    1. Asset List
    2. Risk Assessment
    3. Critical Process Impact Matrix
    4. Critical Process Breakdown Matrix
  5. Employee Recall List
  6. Vendor List
  7. Manual Workaround Process
  8. Relocating Operations


Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.

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