There are countless reasons why it is important to protect critical information. Some may include: regulation and compliance, protect organizational reputation, enhance security and protect against loss of trade, to control costs, and to ensure compliance to service level agreements.
In order to protect the company’s critical information, consider the following:
Premises: The physical environment in which the services are based.
People: The organization’s requirements for specialists, key departments and workforce support during periods of disruption.
Process: The information flow though the organization and supporting documentation.
Technology: Servers and subsystems, networks and firewalls, tools such as software, hosting/cloud computing, and data.
How/where do we use it: Voice, email, web, mobile and home workforce, call center, and distribution centers.
By considering these five broad topics, protecting critical information will become easier and will span across the organization.