Protecting Critical Information

There are countless reasons why it is important to protect critical information. Some may include: regulation and compliance, protect organizational reputation, enhance security and protect against loss of trade, to control costs, and to ensure compliance to service level agreements.

In order to protect the company’s critical information, consider the following:

Premises: The physical environment in which the services are based.

People: The organization’s requirements for specialists, key departments and workforce support during periods of disruption.

Process: The information flow though the organization and supporting documentation.

Technology: Servers and subsystems, networks and firewalls, tools such as software, hosting/cloud computing, and data.

How/where do we use it: Voice, email, web, mobile and home workforce, call center, and distribution centers.

By considering these five broad topics, protecting critical information will become easier and will span across the organization.


Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.

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