ICS in the Corporate World

On a recent post, we discussed the basics of the Incident Command System (ICS). This week we are building off of these ideas and seeing how a typical ICS structure may look for a corporation.

ICS enables integrated communication and planning by establishing a manageable span of control. ICS divides a company’s response into five (5) controllable functions essential for emergency response operations, Command, Operations, Planning, Logistics, and Finance and Administration. =


The ICS structure can be used in any organization and used anytime before, during or after an event (natural, man-made, technological) has occurred and needs to involve a coordinated response to resolve it. The Incident Commander heads the ICS organizational structure and will organize the rest of the functions based on ICS’s prearranged structure.


As stated above, the Incident Commander is responsible for the overall incident. The Incident Commander will establish command and stabilize the situation.

The Command Staff for a corporation would be a combination of the Incident Commander, Corporate Communications and Corporate Security officer. This group is responsible for public affairs, emergency liaison activities and security and safety within the incident command structure.

The General Staff includes Operations, Planning, Logistics, and Finance/Administrative responsibilities.  A sample General Staff organizational chart for a Retail organization might look as follows:








“Money and Documentation”

Distribution Ctrs.

Customer Svc

Retail Store Ops

Info Technology

Real Estate




BCP Coordinator

DR Coordinator

Event Doc Team






Supply Chain




Risk Management



We hope this helps you in implementing ICS in your organization.

Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.