Leading a Team in a Crisis

Michael Herrera

Leading a team during a crisis is much different than leading a team when the sky is blue and the birds are chirping. Your leadership style in a crisis will be quickly mimicked by your fellow team members. You must instill confidence amongst fellow team members in your ability to guide them through an event. Crisis Management Team Leaders do not have to change their management styles but understand a well-defined protocol will lead to consistently effective and efficient crisis management operations.

Components of a solid protocol include:

  1. Standardized Briefings and Reporting – Consistently following a standard method to brief and update the team ensures dissemination of information is consistent throughout the event.
  2. Decision Making – A standardized thought process is used to make the best possible decisions versus “off the cuff” conclusions.
  3. Information Sharing -Team…

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About
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.