IT Optimization Case Study – Leading Regional Healthcare Organization

Michael Herrera

The Client:

The client is a large regional hospital in Columbus Ohio. It is a family of not-for-profit faith-based hospitals and healthcare organizations serving patients in central Ohio since 1891.

The Need:

Perform an Information Technology Infrastructure Library (ITIL) assessment of select IT processes within the technology organization by interviewing key stakeholders internal and external to the organization. Determine the current maturity of each process and develop a roadmap for improvement.

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