Workplace violence incidents continue to escalate across corporate workplaces in the United States. Most recently, we have had 2 major incidents in Albuquerque NM and Manchester Connecticut. At MHA, we have performed a number of workplace violence scenarios for our customers in 2010.. This is now deemed as a higher threat, in many cases, by the Crisis Management Team’s of a number of our customers. Our scenarios have proven to show that there is a common set of issues most companies must deal with in a workplace violence incident scenario:
- Evacuation Procedures May or May Not Be Followed
- Accounting for Employees Following the Event is Chaotic
- Timely Communication to Employees, Media and Stakeholders Via Voice, Web and In-Person is a Challenge
- Dealing with Grief of Employees Injuries or Deaths
- Impact of Employees Not Wanting to Come to Work After The Event
- Inability for Employees to Access Personal Effects or Vehicles in the Building
- Reestablishing Management Control and Direction As Soon As Possible
- Establishing Liaison with Emergency Services Personnel
- Addressing Legal Ramifications of the Event
- Assessing Impact of the Event to Continued Business Operations
Typically, once the event moves from response to recovery, we find that the Crisis Management Team and Business Unit Recovery Teams do a good job of recovering the business. Its the chaos of the incident and the initial response actions that need to be addressed and exercised.
About MHA: MHA Consulting, with its decade-long track record, is a proven leader in business continuity planning, disaster recovery planning, IT best practices and data center moves and relocations. Every day, MHA helps protect trillions of dollars of global-market assets and top companies around the world rely on MHA services for the continuity of their business. For more information on MHA, contact Michael Herrera at herrera at mha-it dot com or visit www.mha-it.com.
Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.
