Pros and Cons to using an Emergency Notification System (ENS) – Part 2

Michael Herrera

In last week’s post we discussed the benefits of an Emergency Notification System, ENS. This week we will be touching on some of the disadvantages that can come with the use of an ENS

Some disadvantages of an Emergency Notification System are:

  1. Possible System Failures: There is a chance that the notification system will have a glitch. Though it is unlikely, it is important to have back up information that is available for use if the ENS does not work. It is also very important to have this system well tested and integrated with your organization. In many cases there can be mistakes and issues that are a user error and not a system failure.
  2. Out of Date Contact Information: The notification system is only as good as the information that is documented in the ENS. By preforming mock disasters and sending a message through the ENS will inform your employees if their information is current. For the employees that do not receive the message, be sure to have them update the information in the system.
  3. Cell Coverage: Some employees may not have cell service in the building or may have their cell phone off while at work, which will limit the effectiveness of the ENS. By having the message sent out multiple ways and to different devises, i.e. cell phone, email, desk phone, etc. will limit the likelihood that the message will not be received.
  4. Cost: It is difficult to determine cost to value. When looking at an emergency notification system it is important to consider the features that are included, whether there are limits to the number of contacts or groups you can have, and what additional fees there may be, such as overage costs or setup fees.

Regardless of your decision to utilize an Emergency Notification System, it is most important for any business to ensure that their communication plan includes quick notification to all contacts for this is the groundwork for successful emergency response.

About
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.