The BE, KNOW and DO of Crisis Management & Leadership

As a member of a Crisis Management Team, you are a steward of the core assets of the organization. Core assets include, but are not limited to: people, brand image, finances, shareholder value, business operations, etc. During a crisis, management and leadership is crucial to a successful outcome. Management is best defined as the short-term tactical aspect of dealing with an event while leadership is the long term strategic component. We find most teams can handle the management aspect, but need help in developing the leadership component.

Additionally, in responding to an event, a Crisis Management Team must also consider the triad of BE, KNOW and DO:

BE involves being Caring and Compassionate, displaying a high level of Character at all times and having Emotional…

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About
Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.