Have you adequately prepared the “H” factors in your recovery plans to identify a situation, adapt to it and make the right decisions?
The “H” factor or “Human” factor is the one and only reason plans will be successfully executed or fail miserably. I was recently on a plane to Pensacola Florida for a business engagement and sat next to a gentleman who worked on the “H” factor for the military. We discussed in length how it all came down to how people identified an event, referred to their mental database of similar situations and made decisions based on their past history of dealing with a like event.
The takeaway… Prepare your people to make better decisions by using mock disaster exercises to provide them with…
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Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.
