A Harvard Business Review article discussed Process Audits using a tool called the Process and Enterprise Maturity Model (PEMM). I found the model to be applicable to BCP programs whether they are in their infancy or at a high level of maturity. For those of us who want our BCP Process to become more mature – in other words, the process is capable of delivering higher performance over time. To make that happen, companies must have two kinds of characteristics: process enablers, which pertain to individual processes and enterprise capabilities which apply to entire organizations.
Five Process Enablers
- 1. Design – The comprehensiveness of the specification of how the process is to be executed.
- 2. Personnel – The people who execute the process, particularly in their skills and knowledge.
- 3. Owner – A senior executive who…