A Harvard Business Review article discussed Process Audits using a tool called the Process and Enterprise Maturity Model (PEMM). I found the model to be applicable to BCP programs whether they are in their infancy or at a high level of maturity. For those of us who want our BCP Process to become more mature – in other words, the process is capable of delivering higher performance over time. To make that happen, companies must have two kinds of characteristics: process enablers, which pertain to individual processes and enterprise capabilities which apply to entire organizations.
Five Process Enablers
- 1. Design – The comprehensiveness of the specification of how the process is to be executed.
- 2. Personnel – The people who execute the process, particularly in their skills and knowledge.
- 3. Owner – A senior executive who…
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Michael Herrera
Michael Herrera is the Chief Executive Officer (CEO) of MHA. In his role, Michael provides global leadership to the entire set of industry practices and horizontal capabilities within MHA. Under his leadership, MHA has become a leading provider of Business Continuity and Disaster Recovery services to organizations on a global level. He is also the founder of BCMMETRICS, a leading cloud based tool designed to assess business continuity compliance and residual risk. Michael is a well-known and sought after speaker on Business Continuity issues at local and national contingency planner chapter meetings and conferences. Prior to founding MHA, he was a Regional VP for Bank of America, where he was responsible for Business Continuity across the southwest region.
