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| Client Stories |
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| Disaster Recovery Program Development |
| A leading secondary education institution needs to develop a best of class DR program for its global IT organization. |
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| Providing enterprise Disaster Recovery program design and implementation |
| The Client |
| The Company is a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult. |
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| The Challenge |
| The Company has enjoyed continual growth in student enrollments as well as building a strong financial record by having more than doubled its total enrollments and revenues between 2001 and 2005. |
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| The Strategy |
| To develop and implement a “best of class” disaster recovery program and redundant data center designed to ensure the continuity of its information technology processing. |
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| The Solution |
| Working closely with executive leadership of the organization, we quickly established a DR Governance Council to provide management oversight of the program. In the first twelve (12) months of our engagement, applications were inventoried and prioritized by RTO, mission critical application plans developed, crisis management team plans documented and the team trained, data backup Recovery Point Objective exposures eliminated, Threat and Risk Assessment study conducted, data center assessment and strategy completed and a successful alternate site disaster recovery exercise held. |
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| The Benefit |
| The Company is already enjoying several key benefits resulting from its successful DR program implementation: The Company has mitigated critical exposures; developed recovery plans for its most critical applications, successfully exercised plans at its alternate site and is currently implementing a secondary data center to replicate mission critical systems and applications. |
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| Learn more about how MHA can help your organization's DR implementations. Contact Us |
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| Enterprise BCP Program Development |
| A leading financial risk management organization is required to build an executable BCP program in 12 months. |
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| Providing enterprise BCP program design and implementation |
| The Client |
| The Company is a leading financial risk management organization helping financial institutions and other businesses assess risk when establishing and servicing their customers. The organization is majority owned by the nation’s leading retail banks. |
The Challenge |
| The institution provides world class “financial risk management” systems and services to the nation’s leading financial institutions across the United States. The BCP program must be “best of breed” and ensure uninterrupted business operations in the event of an unplanned disruption. |
The Strategy |
| To develop a sound BCP program from the ground up that is consistent with industry best practices and, most importantly, executable, should the need arise. |
The Solution |
| Working closely with executive leadership, we quickly established a BCP Governance Council, determined the current maturity level of the program and developed a twelve (12) month roadmap that outlined the key deliverables and tasks per quarter required to develop and implement a “best of class” executable BCP program. The initial engagement was completed 35% under budget and in nine (9) months. |
The Benefit |
| The Company is already enjoying several key benefits resulting from its successful BCP implementation: It has reduced its exposures by identifying its critical processes via a BIA, identified key threats and risks, developed and exercised business continuity plans for its mission critical business functions, and implemented a crisis management team. The greatest benefit was the Company successfully utilized its Crisis Management Team to respond and recover from two (2) unplanned disruptions. |
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| Learn more about how MHA can help your organization's BCP implementations. Contact Us |
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| Information Technology Optimization |
| A leading regional hospital and healthcare organization recognizes a need to optimize its IT processes as part of its commitment to patient care and safety. |
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| Providing IT Optimization |
| The Client |
| The client is a family of not for profit, faith-based hospitals and healthcare organizations serving patients in central Ohio since 1891. |
| The Challenge |
| Over the past 15 years, the hospital has experienced substantial growth in its production computing environment. This accelerated growth however, left the organization operating with complex systems and applications that were being governed by limited best practices and processes. This situation led to unplanned outages, poor system performance and ineffective use of IT resources. Patient safety and care was impacted. |
The Strategy |
| Evaluate key IT processes via our IT Service Management (ITSM) service and determine the current state including critical exposures and gaps. Document a roadmap to improve the IT processes and improve the long term maturity. |
The Solution |
| Using our ITIL© based assessment questionnaire, we evaluated key IT processes to determine their current state of operation. Our assessment provided the hospital with a current state of the process, major gaps and exposures and a long term roadmap to heighten the sophistication and maturity of the process. |
The Benefit |
| The Company is already enjoying the benefits of our ITIL assessment becoming a Pink Elephant Process Improvement Finalist in 2007. The improved IT processes have reduced downtime, made better use of resources and led to improved patient care and safety. |
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| Learn more about how MHA can help your organization's BCP implementations. Contact Us |
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| Data Center Planning and Strategy |
| Leading human therapeutics company in the biotechnology industry had disparate computer rooms across its IT organization and needed a strategy to make better use of its computing resources. |
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| Providing data center assessment and strategy |
The Client
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| The Company is a leading human therapeutics company in the biotechnology industry. For more than 25 years, the company has tapped the power of scientific discovery and innovation to advance the practice of medicine. They pioneered the development of novel products based on advances in recombinant DNA and molecular biology and launched the biotechnology industry’s first blockbuster medicines. Today, as a Fortune 500 company serving millions of patients, the Company continues to be an entrepreneurial, science-driven enterprise dedicated to helping people fight serious illness. |
The Challenge |
| Over the past 25 years, the company's success has led to substantial growth. This growth however, left the organization operating with many disparate data centers, computer rooms and network closets across its organization. |
The Strategy |
| To assess the current state and capacity of each data center, computer room and network closet across the organization. Develop a long term strategy to consolidate information technology assets to gain efficiencies, economies of scale, eliminate redundancies and better protect computing assets. |
The Solution |
| We evaluated and determined the current state of the computing environment across the organization. Based on the current and future state of this environment, we documented a long term data center strategy that would mitigate exposures, achieve economies of scale and protect computing assets. |
The Benefit |
| The Company is already enjoying several key benefits resulting from its successful data center strategy: It has closed its inefficient computing facilities, consolidated its computing power in hardened facilities, and reduced IT costs. |
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| Learn more about how MHA can optimize DataCenter planning and strategy. Contact Us |
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| Data Center Moves and Relocation |
| A leading specialty retailer of pet services and solutions consults with its proven partner MHA to manage its data center migration and relocation efforts. |
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| Providing data center planning and relocation services |
| The Client |
| The client is a largest specialty retailer of services and solutions for the lifetime needs of pets operating more than 993 pet stores in the United States and Canada, a growing number of in-store PetsHotels, cat and dog boarding facilities and Doggie Day Camps, and is a leading online provider of pet supplies and pet care information. |
The Challenge |
| The client was intensely engaged in migrating components of its production data center to a third party Type 4 data center. It had engaged a well known consulting firm to manage the data center migration and relocation project but was less than pleased with the level of success and progress after the first scheduled move. This dissatisfaction led them to contact MHA to come in, take over and lead the next move and relocation in less than 30 days. |
The Strategy |
| Develop and document data center move scripts (e.g., shutdown , startup, contingency, validate, etc.), move schedules and timelines, identify application dependencies, and personnel requirements. Manage multiple system and application migrations to the new data center with minimal to no impact to the business. |
The Solution |
| MHA has successfully managed the disaster recovery program for this client since 2001. Our intimate knowledge of the organization and production computing environment permitted us to hit the ground running. We quickly assembled a team of senior personnel and initiated our proven data center relocation services. |
The Benefit |
| The Company is already enjoying several key benefits resulting from its successful data center relocation: The Company has met its goal of migrating critical production systems and applications to a hardened Type 4 data center and opening the data center space for corporate headquarter expansion. There has been no impact to the business and its operations. |
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| Learn more about how MHA can help your organization's data center moves and relocations. Contact Us |
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| Enterprise Continuity of Operations Planning (COOP) |
| Arizona’s seventh largest city consults with MHA to build a comprehensive COOP program. |
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| Providing enterprise Continuity of Operations Planning (COOP) |
| The Client |
| The city is Arizona’s seventh largest city and is located in the center of the Valley of the Sun with more than 160,000 residents calling it home. The city has seen great changes during the past two decades: gorgeous industrial parks and planned communities have developed by the dozens in an effort to keep pace with the influx of high-tech industry, financial, insurance, athletic, academic, cultural, political and tourism operations. |
The Challenge |
| Over the past 20 years, the city has experienced substantial growth and requires COOP plans to be executable to maintain city services and operations to its residents. |
The Strategy |
| To revise the existing COOP process and plans developed by a well known consulting firm. The COOP process and plans had significant gaps and exposures that were inconsistent with the needs of the city and its business operations. Additionally, the COOP Crisis Management Team required in-depth training and mock disaster exercises. |
The Solution |
| Working closely with city leadership, we utilized our standard COOP methodologies and templates to revise, train and implement COOP best practices across the organization. |
The Benefit |
| The city is already enjoying several key benefits resulting from its successful COOP implementation: The city has documented, trained and tested its Crisis Management Team, documented and exercised its mission critical COOP plans, and imbedded COOP best practices in the culture of the organization. |
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| Learn more about how MHA can help your organization's BCP implementations. Contact Us |
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| Emergency Operations Plan (EOP) Development |
| Public metropolitan research university in its ongoing commitment to student safety required the expertise to bring its “all-hazards” EOP into compliance with the National Incident Management System (NIMS). |
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| Providing Emergency Operations Plan (EOP) development |
| The Client |
| The public metropolitan university is located in America’s fifth largest city. The university enrolls more than 60,000 undergraduate, graduate, and professional students on four campuses and is a federation of unique colleges, schools, departments, and research institutes that comprise close-knit but diverse academic communities that are international in scope. It champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. |
The Challenge |
| Develop, document and implement an “all-hazards” EOP that is in compliance with the National Incident Management System (NIMS); a command and control system that provides a consistent nationwide approach for private and public sector organizations to work effectively together to prepare for, respond to, and recover from domestic incidents, regardless of cause, size, or complexity. |
The Strategy |
| MHA had developed the school’s original “all-hazards” EOP in 2002 and was well-versed in its structure and format. The university, recognizing MHA’s expertise, brought the firm in to update the EOP to be compliant with NIMS. |
The Solution |
| Working closely with the school’s police department, MHA first evaluated the current state of the EOP using FEMA’s NIMS Compliance Assessment tool. The results of the evaluation led to the development of a list of action items to bring the EOP in compliance with NIMS. In a phased approach, MHA resolved the action items to bring the EOP into compliance. MHA additionally developed an EOP Quick Reference Guide to provide team members with an on-the-go version of the full EOP for immediate use and reference. |
The Benefit |
| The University’s EOP is NIMS compliant and key team members have been trained in the use and execution of the updated plan. |
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| Learn more about how MHA can help develop your EOP.Contact Us |
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