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| IT Optimization |
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| CIO Current State |
| Our CIO Current State offering begins with a comprehensive assessment of your IT infrastructure and processes. We then provide practical steps you can take to more effectively meet both your current requirements and future objectives. Priorities are set and based on your budget, resources, timing, and how they affect your organizational goals. We address the following questions: |
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Are business expectations aligned with IT capabilities? |
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Can IT processes better deliver necessary services? |
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How can processes be better automated? |
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How should your IT spending be prioritized? |
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| We review every aspect of your IT organization, identify opportunities for improvement, search out greater cost efficiencies and savings, prioritize IT spending, position the organization for long-term growth, and free up time for you to shift to a strategic focus. |
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| IT Optimization |
| You need to quickly optimize your infrastructure in a way that makes sense to stakeholders from your board room to your operations center. That's why MHA brings you IT Optimization services that combine the best of our business and financial expertise with our comprehensive technical capabilities and experience. We'll review your current state, including your financial and business objectives as well as your technical infrastructure, and present you with strategic options specifically tailored to your needs. We then assist you with a range of services to put your plan in place, from tactical solution design to procurement, implementation, and financing. |
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| Let us help you set priorities and develop a plan of action based on your organization's unique set of resources and organizational goals. We address the following technical domains: |
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Server Optimization |
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Storage Optimization |
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Network Optimization |
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| IT Service Management |
| IT is increasingly integral to overall business success. Technology can deliver a competitive advantage when it's properly aligned with business outcomes. Optimal IT service management (ITSM)—service availability, incident resolution, IT management, service desk support and other processes—is essential to providing that alignment. ITSM solutions from MHA help you establish clear baselines for measuring performance and determine if you are meeting your business requirements. Our comprehensive methodology includes: |
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| Assessing the overall maturity of your ITSM program |
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Developing an ITSM strategy roadmap |
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Implementing IT Infrastructure Library® (ITIL) best practices |
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Validating current processes |
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| Whether your organization already employs ITIL or is just beginning an ITSM strategy, MHA can provide valuable insight and support. Our ITSM experts provide a thorough understanding of IT service management concepts and ITIL processes. By evaluating your enterprise, delivering insights, and deploying tools, MHA’s comprehensive approach maximizes the impact of your IT service delivery and support processes. |
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| Our IT Service Management Services include: |
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Maturity Assessment |
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Implementation |
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Process Validation |
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Tool Strategy Blueprint |
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